Return policy 100plums.com
Effective Date: 13.10.2023
Welcome to 100plums.com. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return policy to make the return process as easy as possible.
1. Return Period
You may return items purchased from our online shop within 30 days of the date of delivery for a full refund. After 30 days, we may not be able to offer you a refund or exchange.
2. Eligibility Criteria
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In the original packaging and maintain the original safety features
- Accompanied by the original receipt or proof of purchase
3. How to Initiate a Return
To initiate a return, please follow these steps:
a. Contact our customer support team at email@example.com to obtain a Return Authorization (RA) number.
b. Package the item securely, including a copy of the original receipt or proof of purchase, and clearly mark the RA number on the outside of the package. (print or write the RA number)
c. Ship the item to the address provided by our customer support team.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. The timing of the refund may vary depending on your payment provider.
Certain items are not eligible for return, including:
- Downloadable software products
- Gift cards
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or arrange for a replacement.
7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
8. Contact Information
If you have any questions about our Return Policy, please contact our customer support team at firstname.lastname@example.org.
Thank you for shopping with 100plums.com!